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What do I do when my computer is frozen?

Computers occasionally freeze for many reasons. A simple solution to the problem is often to restart it. If you are unable to restart the computer normally, it is sometimes necessary to hold down the power button until the computer shuts down completely. While using this method to shut down is occasionally necessary, it is not recommended unless nothing else works.

If an application (like Excel) freezes, but your computer still responds, the way to interrupt tasks on a Mac is by using something called “Force Quit”, and it is done by pressing the [Command] [Option] and [Escape] keys in succession, ultimately having all three keys pressed. (The Command key looks like a cloverleaf and is on either side of the space bar.) This will open the “Force Quit Applications” window, and allow you to interrupt frozen applications.
On a PC, try pressing Ctrl+Alt+Del on your keyboard (Windows), clicking “Start Task Manager,” then selecting the program that says “Not Responding” next to it, and clicking “End Task.”
For either kind of computer, if you had do this and interrupt any tasks, it is a good bet that your computer is unstable. It is strongly suggested that you save your work, and Restart your computer to clear things up.
How do I reset or change my password?

To reset your password, visit This will reset and change both your network (myMilton) and your Google (email) passwords. We recommend that you use this website to change your password. If you are unable to reset your password through Self-Service, please call the Help Desk. For detailed instructions on password changes, click here.

How can I connect my XBox (or other game console) to the network?

By default students require permission from the Dean’s Office to connect their game consoles, as long as they are in good academic standing. You must submit a device registration request with ATS via this Google Form link: In order to complete your request, ATS requires the MAC address of the device you are trying to connect. You can follow instructions here to find the MAC address of common devices, or contact the Help Desk.

How do I connect to my M Drive?
On a Windows computer, go to “Computer,” then click the “Map Network Drive” button at the top. Choose any drive letter that makes sense to you (most people choose M), then type the following in the folder space:
Students: \\netapp1\students$\aname where “aname” is your network (myMilton) username.
Employees: \\netapp1\homeemp$\aname where “aname” is your network (myMilton) username.

If you are not on a Milton computer, you will need to check the box “connect using different credentials.” On the next screen, type “MILTON\” followed by your network (myMilton) username, then your network (myMilton) password.